Import taxes are paid on EU orders! Import taxes are paid on EU orders!
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      Frequently asked questions

      Where do you ship to?

      We ship internationally except a handful of countries (e.g. Russia).

      IOSS - for EU customers

      VCTE Ltd., the operator of the Mystockings.co.uk website, has joined the Import One-Stop Shop (IOSS) system. This tool was specifically designed to simplify the process of VAT declaration and payment for distance sales of goods imported to the EU, for values less than EUR 150. If a customer places an order on the Mystockings.co.uk website from the EU, European taxes (import VAT of the customer’s country) will be automatically charged upfront and paid by the customer. The IOSS number will be added to the customs information of the shipment for the European tax authorities, so the customer will not be reliable to pay VAT on the receipt of the package.

      Customs and import duties and local taxes are must be paid by the  EU located recipient of the parcel on receipt if the purchase value of the goods exceeds EUR 150, and Mystockings is unable to cover these duties and fees.

      Can I track my order?

      Yes. The tracking number with the tracking link is emailed to our customers once the order has been dispatched.

      What are your shipping rates?

      UK shipping starts from £2.95. We offer free UK delivery on orders £50 or over.

      International shipping fees are calculated based on the destination country and the weight of the parcel. Free tracked shipping with free gift wrapping is available for orders over £100.

      How can I return a product?

      You can change your mind and cancel your order. Your right to cancel an order for products starts the moment you place your order and ends 14 days from the day you receive them. Cancellation must be done in writing via e-mail to mystockings@mystokings.co.uk.. Items should be returned within 14 days of cancellation.

      Due to the intimate nature of our products only unopened packages can be returned, unless there is a manufacturing fault. Any products purchased that are advertised as on sale cannot be returned for a refund.

      Package the product carefully - if you still can in its original packaging - and please send it to:

      VCTE Ltd.
      Unit 2E Building 3

      Barnsley Business Centre

      Innovation Way, Barnsley

      S75 1JL

       

      We advise you to have proof of postage. We can only refund you if we receive the return product. On a returned product you will have to pay the postage. If there is a manufacturing fault, either you will have a full refund or a replacement delivered to you for free of charge within maximum 14 days. We will try sort out everything within 2 working days of receipt.

      Please note that  if products  have been delivered we will reimburse to you the cost of the products once you have returned them to us, but not the cost of delivery.

      You will also be responsible for paying any duties or tax payable on the products if returned to MyStockings when delivered back to the UK.

      Want to know anything else?

      Drop us an email:

      mystockings@mystockings.co.uk

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