Cancellation and Returns
You can change your mind and cancel your order. Your right to cancel an order for products starts the moment you place your order and ends 14 days from the day you receive them. Cancellation must be done in writing via e-mail to firstname.lastname@example.org. Due to the intimate nature of these products only unopened packages can be returned, unless there is a manufacturing fault. Items should be returned within 14 days of cancelation.
Please enclose your name, address, order number and instructions for replacement or refund. Package the product carefully - if you still can in its original packaging - and please send it to:
18 The Grange
We advise you to have proof of postage. We can only refund you if we receive the return product. On a returned product you will have to pay the postage. If there is a manufacturing fault either you will have a refund or the delivery of the chosen replacement will be free of charge. Once we receive it, you will have a replacement or refund, as you wish, within 14 days. Please note, that we will refund the costs of First Class delivery regardless of the type of the original delivery.