Cancellation and Returns
You can change your mind and cancel your order. Cancellation must be done in writing via e-mail to firstname.lastname@example.org.
Hosiery: you can return the items to us for a full refund (less postage costs) within 14 days. The items must be unopened, unworn and returned in it's original packaging. Due to the intimate nature of these products only unopened packages can be returned, unless there is a manufacturing fault.
Lingerie: We offer a refund if you are not fully happy with them within 14 days (less postage costs). The items must be unworn and the product and packaging are in perfect condition with all tags still attached. Please try lingerie on over the top of your own lingerie in order to assess size and fit.
Please enclose your name, address, order number and instructions for replacement or refund. Package the product carefully and please send it to:
18 The Grange
We advise you to have proof of postage. Unfortunately, we cannot be responsible for the costs of returns. We can only refund you if we receive the return product. If there is a manufacturing fault either you will have a refund or the delivery of the chosen replacement will be free of charge. We reserve the right to refuse refunds on any items we deem to have been worn or damaged.
Once we receive it, you will have a replacement or refund, as you wish, within 14 days.