Mystockings.co.uk
Through Mystockings.co.uk website you can place an order for ready to ship and pre-order items. When you place an order through our website you enter into contract with VCTE Ltd. By using this website you consent to having read and agreed to the following terms and conditions.
Please, allow yourself some time and read it carefully, for your own record we recommend that you print it out and have a reminder of what you have agreed to.
Communication
By placing an order through Mystockings.co.uk you authorize us to send you e-mails strictly related to your order. Order confirmations, dispatch notifications, invoices, feed-back claimers are sent electronically. You can choose not to receive e-mails from Mystockings of our sales and offers.
You can always contact us through the website or send us an e-mail to mystockings@mystockings.co.uk
The Ordering process and Payment
Through Mystockings.co.uk website you can place an order for ready to ship items. If You are older than 18 years of age, legally capable and authorised to enter into a contract you place an order.
If you place an order for an item the following happens:
You can complete your purchase by using Paypal, Apple Pay, Google Pay, Shop or your credit card. Mystockings accept Visa, Mastercard and American Express. At the completion of the checkout process we ask for your credit card details - your credit card details are safe with us and are not saved - and the full amount displayed during checkout will be immediately charged, your order will be processed and set ready for dispatch.
Order confirmation and dispatch notification of your order will be sent to your registered e-mail address.
This process is beyond our competency, this is why we cannot add additional items to your order once you left checkout. If you would like to add an item you must go through checkout one more time.
Mystockings reserves the right at any time after receiving your order to accept or decline your order for any reason. If Mystockings cancels an order after you have already been billed, Mystockings will refund the billed amount.
Delivery
All orders are hand-wrapped in tissue paper and posted in discreet packaging. Orders placed on a weekend or Bank Holidays will be despatched the next working day.
Your invoice will be sent electronically to your registered e-mail address, no invoice is sent in the parcel. All orders are sent by Royal Mail, DPD or DHL from the UK. Estimated delivery times are provided by the postal service. Dispatch notification of your order will be sent to your registered e-mail address.
UK DELIVERY
Delivery times vary between 2-5 days.
UK orders over £50 are shipped free of charge. (Standard Mail, tracked)
Please, note that we only offer tracked shipping method, and unfortunately, Mystockings cannot compensate you for a lost parcel.
Standard Mail, tracked with FREE gift wrapping: £2.95
Premium Mail, tracked with FREE gift wrapping: £4.50
If your order has not arrived as a UK customer you are to wait 10 working days after the estimated delivery time before a claim could be placed. Delays in postal services may occur due to higher demands at times of holidays or special shopping periods e.g. Black Friday.
INTERNATIONAL DELIVERY
EUROPE:
Please, note that we only offer tracked shipping method, and unfortunately, Mystockings cannot compensate you for a lost parcel.
International Premium with FREE gift wrapping: from £9.90, usually 4 to 7 working days, tracked, requires signature on delivery
If your order has not arrived as European customer you are to wait 30 days after the estimated delivery time before a claim could be placed. Your order may be held up with postal or customs officials.
DPD, DHL: from £29.95, usually 2-3 working days, tracked and requires signature on delivery
Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU.
VCTE Ltd., the operator of the Mystockings.co.uk website, has joined the Import One-Stop Shop (IOSS) system. This tool was specifically designed to simplify the process of VAT declaration and payment for distance sales of goods imported to the EU, for values less than EUR 150. If a customer places an order on the Mystockings.co.uk website from the EU, European taxes (import VAT of the customer’s country) will be automatically charged upfront and paid by the customer. The IOSS number will be added to the customs information of the shipment for the European tax authorities, so the customer will not be reliable to pay VAT on the receipt of the package.
Customs and import duties and local taxes are must be paid by the EU located recipient of the parcel on receipt if the purchase value of the goods exceeds EUR 150, and Mystockings is unable to cover these duties and fees.
USA:
Please, note that we only offer tracked shipping method, and unfortunately, Mystockings cannot compensate you for a lost parcel.
Usual delivery times are between 7-15 working days. Most parcels usually arrive without any complications but due to the extraordinary circumstances delays may occur.
International Premium Mail with FREE gift wrapping from £11.90, usually 9 -14 working days, tracked, requires signature on delivery
DPD or DHL (Usually 2-3 working days, tracked and requires signature on delivery) from £37.50
Customs and import duties and local taxes are applied as the parcel enters the destination country, vary from country to country, determined by local laws and regulations and must be paid by the recipient of the parcel.
REST OF THE WORLD:
Please, note that we only offer tracked shipping method, and unfortunately, Mystockings cannot compensate you for a lost parcel.
International Premium with FREE gift wrapping: from £9.90, usually 9 to 14 working days, tracked, requires signature on delivery
DPD or DHL (Usually 3-5 working days, tracked and requires signature on delivery) from £35.50
Customs and import duties and local taxes are applied as the parcel enters the destination country, vary from country to country, determined by local laws and regulations and must be paid by the recipient of the parcel.
Cancellation and Returns
You can change your mind and cancel your order. Your right to cancel an order for products starts the moment you place your order and ends 14 days from the day you receive them. Cancellation must be done in writing via e-mail to mystockings@mystokings.co.uk.. Items should be returned within 14 days of cancellation.
Due to the intimate nature of our products only unopened packages can be returned, unless there is a manufacturing fault. Any products purchased that are advertised as on sale cannot be returned for a refund.
Please return the items with a note enclosed stating:
Your Full Name
Order Number
Reason for Return
Instructions for Replacement or Return
Package the product carefully - if you still can in its original packaging - and please send it to:
Return address:
VCTE Ltd.
Unit 2E Building 3
Barnsley Business Centre
Innovation Way, Barnsley
S75 1JL
We advise you to have proof of postage. We can only refund you if we receive the return product. On a returned product you will have to pay the postage. If there is a manufacturing fault, either you will have a full refund or a replacement delivered to you for free of charge within maximum 14 days. We will try sort out everything within 2 working days of receipt.
Please note that if products have been delivered we will reimburse to you the cost of the products once you have returned them to us, but not the cost of delivery.
You will also be responsible for paying any duties or tax payable on the products if returned to MyStockings when delivered back to the UK.