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Terms and Conditions

Mystockings.co.uk

Through Mystockings.co.uk website you can place an order for ready to ship and pre-order items. When you place an order through our website you enter into contract with VCTE Ltd. By using this website you consent to having read and agreed to the following terms and conditions.

Please, allow yourself some time and read it carefully, for your own record we recommend that you print it out and have a reminder of what you have agreed to.


Communication

By placing an order through Mystockings.co.uk you authorize us to send you e-mails strictly related to your order. Order confirmations, dispatch notifications, invoices, feed-back claimers are sent electronically. You can choose not to receive e-mails from Mystockings of our sales and offers.

You can always contact us through the website or send us an e-mail to mystockings@mystockings.co.uk


The Ordering process and Payment

Through Mystockings.co.uk website you can place an order for ready to ship  items. If You are older than 18 years of age, legally capable and authorised to enter into a contract you place an order.

If you place an order for an item the following happens:                                          

                                            
You can complete your purchase by using Paypal or your credit card. Mystockings accept Visa, Mastercard and American Express. At the completion of the checkout process we ask for your credit card details - your credit card details are safe with us and are not saved - and the full amount displayed during checkout will be immediately charged, your order will be processed and set ready for dispatch.
Order confirmation and Dispatch notification of your order will be sent to your registered e-mail address.
This process is beyond our competency, this is why we cannot add additional items to your order once you left checkout. If you would like to add an item you must go through checkout one more time.

Mystockings  reserves the right at any time after receiving your order to accept or decline your order for any reason. If Mystockings cancels an order after you have already been billed, Mystockings will refund the billed amount.


Delivery

All orders are hand-wrapped in golden tissue paper, tied up with satin ribbon and posted in discreet packaging. No indication of content of the parcel on the outside.
Your invoice will be sent electronically to your registered e-mail address, no invoice is sent in the parcel.
All orders are sent by Royal Mail from the UK. 
Dispatch notification of your order will be sent to your registered e-mail address. 

 

UK Delivery

Delivery times vary between 2-7 days.
We are pleased to send your order for free of charge to any UK addresses by Royal Mail 1st Class. For a little added peace of mind, you still have the choice of:

Royal Mail Signed For 1st Class                                                                  £2.36 - 6.55

Delivery costs vary by weight and the number of ordered items, and are paid by you.

            
INTERNATIONAL Delivery

EUROPE:

If your order is over £75, we are pleased to send your order for free of charge to any addresses by Royal Mail International Standard. Usual delivery times are between 7-14 days. If you choose free delivery, please note that neither you nor we will have any way to track a lost parcel. Most parcels usually arrive without any complications but for a little added peace of mind we recommend International Tracked and Signed shipping method for international deliveries. Unfortunately, we cannot compensate you for a lost parcel.

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International Standard                                                                            £4.00 - 13.45

International Tracked and Signed                                                       £8.70 - 16.65

Delivery costs vary by weight and the number of ordered items, and are paid by you.

OCEANIA:

If your order is over £75, we are pleased to send your order for free of charge to any addresses by Royal Mail International Standard. Usual delivery times are between 14-21 days. If you choose free delivery, please note that neither you nor we will have any way to track a lost parcel. Most parcels usually arrive without any complications but for a little added peace of mind we recommend International Tracked and Signed shipping method for international deliveries. Unfortunately, we cannot compensate you for a lost parcel.

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International Standard                                                                            £5.55 - 21.50

International Tracked and Signed                                                       £10.05 - 24.45

Delivery costs vary by weight and the number of ordered items, and are paid by you.

REST OF THE WORLD:

If your order is over £75, we are pleased to send your order for free of charge to any addresses by Royal Mail International Standard. Usual delivery times are between 8-17 days. If you choose free delivery, please note that neither you nor we will have any way to track a lost parcel. Most parcels usually arrive without any complications but for a little added peace of mind we recommend International Tracked and Signed shipping method for international deliveries. Unfortunately, we cannot compensate you for a lost parcel. Customs and import duties are applied as the parcel enters the destination country, vary from country to country, determined by local laws and regulations and must be paid by the recipient of the parcel.

International Standard                                                                            £5.10 - 19.75

International Tracked and Signed                                                      £9.75 - 22.75

For non-European deliveries, please allow 8-17 days. Customs and import duties are applied as the parcel enters the destination country, vary from country to country, determined by local laws and regulations and must be paid by the recipient of the parcel. There is no import duty for EU customers.

Please, note that wherever free shipping is offered by Mystockings, it is always understood as Royal Mail Standard 1st Class.

 

Cancellation and Returns

You can change your mind and cancel your order. Your right to cancel an order for products starts the moment you place your order and ends 14 days from the day you receive them. Cancellation must be done in writing via e-mail to mystockings@mystokings.co.uk.. Items should be returned within 14 days of cancellation.

Due to the intimate nature of our products only unopened packages can be returned, unless there is a manufacturing fault. Any products purchased that are advertised as on sale cannot be returned for a refund.

Please return the items with a note enclosed stating:

Your Full Name
Order Number
Reason for Return
Instructions for Replacement or Return

Package the product carefully - if you still can in its original packaging - and please send it to: 

RETURS

VCTE Ltd.
18 The Grange
Woolley Grange
Barnsley
S75 5QP

We advise you to have proof of postage. We can only refund you if we receive the return product. On a returned product you will have to pay the postage. If there is a manufacturing fault, either you will have a full refund or a replacement delivered to you for free of charge within maximum 14 days. We will try sort out everything within 2 working days of receipt.

Please note that we will refund the costs of First Class delivery regardless of the type of original delivery.

CUSTOMER REVIEWS

All customers of Mystockings are eligible to review the purchased products by placing stars and reviews in the Customer Review box. All submitted reviews are subject to confirmation of eligibility. The names of the review authors will be published in the form they entered them. Decency is expected.